SHIPPING DETAILS

Shipping + Returns and General Informaiton

Price of shipping

Shipping is free for Australian based orders. International orders can be priced based on enquiry.

Deliveries within Australia

For deliveries within Australia we use Australia Post. For larger parcels we use a Courier service. For International orders we use Australia Post International Air Mail. Please Note: International customers are responsible for their own local duties and taxes.

Purchased painting delivery times

Please allow 3-7 working days for delivery within Melbourne
Please allow 5-10 working days for other states and territories within Australia
Please allow 15-21 working days for International Orders

International customers - before you order

Buying existing stretched canvas artwork is limited to Australian orders only. If you would like to order a painting and you reside outside of Australia – this is possible to work on a commission painting for you. The painting can be posted via a postal tube. The canvas will be rolled and not stretched. international customers, please contact me directly to discuss.

Looking for fine art prints

While this web site is for my original paintings, I also do occasionally create limited edition fine art prints. You will find many of my River Series previous paintings listed on my Print based website called Printspace which is run by myself and my wife and fellow artist Mara Girling.

If you are interested in a print of one of my paintings listed on this web site, I will consider this for you based on large sizing. Feel free to contact me via the contact page. Identify the name of the artwork and we can discuss further.

Urgent requests

If you have a gift in mind and our timing does not work with the date you have organised to see your friend or loved one, don’t hesitate to call or email. While we don’t offer collections from our location we may be able to either post earlier or courier (at cost) the item. We do have a number of drop-off points around Melbourne too. One in Heidelberg and another in Malvern and another in Burwood. A high percentage of the time we can satisfy urgent requests weighed against our evolving work load.

Returns

Please have your name and the last 4 digits of your order number ready. 

Damaged items: All orders are carefully packed and checked before shipping, but in the rare case that an item is damaged in transit please notify us within 48 hours and depending on the circumstances, we may be able to fix or organise an alternate solution.

Change of mind: Please notify us within 48 hours of receipt then return the item at your own expense. We can organise a credit to the amount paid for the product excluding shipping once the item has been returned.

Is framing an option

Yes, for Australian orders we can provide framing solutions. We recommend a floating frame and can provide an example. We have a very cost effective supplier. Simply contact me any time before or after securing your painting to discuss.